Frequently Asked Questions
Please check each product page for full nutritional information.
No, we never add any preservatives to any of our products. We use blast-chilling technology to rapidly decrease the temperature of the food. This halts any biological activity in the foods, preserving it in its original state.
All SPATULA meals should be stored in the freezer. They should be consumed before the suggested best before date to maximize freshness and quality. Once cooked, leftovers can be stored in the fridge but should be consumed within 48 hours.
We ask that you immediately put your order in the freezer upon delivery.
We love to celebrate the diversity and creativity of the local foodie scene! We partner with culinary superstars and Michelin-trained Chefs to bring you a restaurant-quality dining experience in the comfort of your own home. We also have a few recipes created by our incredible culinary team!
Yes! Cooking instructions can be found on the back of the dish’s packaging, but you can also check out your recipe’s product page on our website for detailed instructions on how to cook your dish.
We work with both local and national distributors to bring you high quality and fresh ingredients.
No, please store your meals in the freezer until you are ready to prepare them. There is no need to defrost or thaw your dishes, so simply take them out of the freezer and follow the instructions on the packaging or on the product page on our website.
There is no need to defrost or thaw your dishes. Simply take them out of the freezer and follow the instructions on the packaging or on the product page on our website.
Please use the filter function within the Menus page. Please note that all SPATULA products are produced in a facility where other food allergens could be present.
All GTA subscription orders receive free delivery. All orders outside of the GTA and Discovery Box orders will be charged a delivery fee between $4.99 - $12.99 depending on the specific postal code. The delivery fee will be calculated and displayed prior at the checkout page.
We currently deliver to the Greater Toronto Area, Southwestern Ontario, Ottawa, and Kingston. During peak cottage season from June to October, we also offer delivery to Muskoka and surrounding areas. Postal codes in our delivery regions can be found HERE; if you don’t see yours, join our mailing list to stay tuned as we may soon come to your city!
For the Greater Toronto Area and Southwestern Ontario, we deliver every week on Tuesday. For Ottawa and Kingston, we deliver every week on Friday. We aim to add more delivery dates to the calendar in the coming months!
We offer delivery to Muskoka and surrounding areas during the summer months, with deliveries arriving on Fridays.
Please check HERE for full details regarding the delivery date for your specific area.
If you aren’t home at the time of your delivery the driver will leave the package at your door. Because we ship all orders in insulated boxes with dry ice, your delivery will stay frozen for up to 6 additional hours once dropped off.
We use insulated boxes and dry ice to keep your food frozen. Dry ice is extremely cold, so please make sure you are handling it with care and ensure you are not directly touching the ice. We ask that you immediately put your order in the freezer upon delivery.
Orders received by 9 PM Sunday will be shipped and delivered on the date associated with your region of the following week. Delivery times are between 10 AM - 8 PM. You will receive a text message the night before your delivery with a reminder, and a second text message on your delivery date with tracking details so you can keep track of when your order will arrive.
Orders received by 9 PM Sunday will be shipped and delivered on the date associated with your region of the following week (Tuesday or Friday). Any orders placed after 9 PM Sunday will be shipped and delivered in the next week’s cycle.
You will receive a text message the night before your delivery with a reminder, and a second text message on your delivery date with tracking details so you can keep track of when your order will be delivered.
Please double check your delivery date. If your order was received after Sunday at 9 PM, it will arrive during the following week on your area’s delivery day. Furthermore, our deliveries can take place between 10am-8pm ET. It may be that the delivery driver hasn't reached you.
You will receive a text message the night before your delivery with a reminder, and a second text message on your delivery date with tracking details so you can keep track of when your order will be delivered. If your delivery window has passed and your order still hasn't arrived, please get in touch with our team and we will look into this right away!
You can include your buzzer code in your special delivery instructions so that the driver can leave your order in your lobby or at your door.
Our shipping boxes are recyclable so we recommend putting all cardboard and paper items out with your household recycling. Just remember to remove any stickers!
Please leave the dry ice in a well-ventilated area to melt, and be cautious not to touch the block of ice directly to avoid burning yourself. Once the dry ice has melted completely, you can throw out the plastic bag it was in.
You will be billed the Monday before your next delivery date based on your preferred frequency (for example, if you choose to receive your SPATULA box every 3 weeks, you would only be billed on the Monday prior to your delivery 3 weeks after your last SPATULA delivery). Delivery date differs by region.
We currently accept all major credit cards: VISA, MasterCard, American Express. We also accept Interac, PayPal, Shop Pay, Google Pay, Discover, and Diners.
Please contact us at email@example.com.
Please sign in to your account and click “Manage” to review your subscription. Once logged in, click on the three vertical dots beside the item “Build a Box”, and select “Edit my box”.
Simply choose your preferred dishes by decreasing the number of your previous dishes and adding the new dishes by increasing their quantity. Once saved, your updated choices will arrive on the next delivery date for your region. You can also add one-time add-ons, like soups and side dishes, by selecting “See all products” underneath your build a box dishes.
Please note that all modifications must be made by 9 PM ET on Sunday to ensure they will be reflected for delivery that week.
You can change the frequency of your subscription by emailing firstname.lastname@example.org. We will get back to you as quickly as possible with a confirmation of your updated subscription frequency. Please sign in to your account and click “Manage”. Once logged in, scroll down to the “Frequency” section on the right hand bar, and select “Edit”. Change your frequency and select “Save”.
You can log into your account by clicking on the person icon in the top right of our website menu, or by visiting HERE. Once there, please provide the email address you had used when ordering your SPATULA box. You will be emailed a secure link that once clicked will bring you directly to your account. From there, you can update your dishes, update payment or delivery information, and of course, skip, pause, or cancel your subscription.
Yes! You can order our Discovery Box, a one-time purchase without starting a subscription.
To skip your next order, visit your account HERE and click “Skip Next” above your next billing date. This will push your next order to the following delivery date as per your preferred frequency.
1. Set-up your delivery schedule. Choose from every 1, 2, or 3 weeks.
2. Select the number of dishes you want to add to your box.
3. Pick the Chef-made dishes you want to try by adding them to your box.
You can pause your subscription by visiting your account HERE and clicking “Pause Subscription” beneath your payment information.
You can pause your subscription by visiting your account HERE and clicking “Cancel Subscription” beneath your payment information.
While checking out, please add the gift card number to the box that reads “Gift card or discount code” on the right hand side, where the purchase overview is located, and click “Apply”. You will see the balance of your gift card applied to the order total.
If you have cancelled your account instead of pausing it, you'll have to create a new subscription. To do so, click the “Get Started” button and create a new subscription.In the future, if you wish to temporarily stop your subscription, we encourage customers to use the "Pause" function, as you'll be able to pause orders indefinitely and easily "Reactivate" your subscription in your account dashboard.
You can either enjoy SPATULA through a subscription (which you can skip, pause, or cancel at any time from your account dashboard), or through a Discovery Box (a one-time order that you will only be charged for once). Subscribing allows you to unlock savings per dish, but a Discovery Box allows you to give SPATULA a try without needing to manage a subscription.
You can also purchase a SPATULA gift card, delivered virtually. This gift card can be applied to both subscriptions and Discovery Boxes, and can be used at any time.
You can gift SPATULA as a Discovery Box (which requires a physical shipping address) or as a virtual Gift Card. To see these two options compared side-by-side, please visit this page.
Our referral program allows you to share a link unique to your SPATULA account with friends and family. This link will provide them with $40 off their first purchase and once they’ve completed a purchase with your unique link, you will be emailed a code for $30 off. Your code can be applied to your account from your subscription dashboard.
You can refer as many friends and family as you’d like! The referral links only apply to a customer’s first time SPATULA order, and you will only receive your $30 off code once they have successfully completed their order using your unique link.
SPATULA+ Friends is a marketplace where you can add tasty frozen products from local businesses to your SPATULA order. By adding SPATULA+ Friends items to your order, you’ll be able to enjoy local favourites outside of their usual service areas. SPATULA+ Friends items are frozen and must be placed in the freezer upon delivery, similarly to SPATULA dishes.
If you are creating a brand new order, you’ll be able to access SPATULA+ Friends items as well as SPATULA add-ons after creating your custom box of dishes. This page will appear before you add your custom box to your cart and begin checking out.
If you are updating the next box in your subscription, simply log in and visit your account dashboard. You’ll find both SPATULA and SPATULA+ Friends add-ons at the bottom of the page, just beneath your billing details.
At this time, SPATULA+ Friends items are only available as add-ons to a SPATULA box, meaning you must create a custom subscription or Discovery Box to access these items.
There are no additional shipping charges for adding SPATULA+ Friends items to your SPATULA box. All GTA subscription orders receive free delivery. All orders outside of the GTA and Discovery Box orders will be charged a delivery fee between $4.99 - $12.99 depending on the specific postal code. The delivery fee will be calculated and displayed prior at the checkout page.
Cooking instructions for SPATULA+ Friends items can be found on the dish’s product page on our website.
This depends on the type of discount code being used. Please refer to the discount code’s terms and conditions for further details, or reach out to email@example.com if you cannot find them.