FAQ

Please sign in to your account and click “Manage” to review your subscription. Once logged in, click on the three vertical dots beside the item “Build a Box”, and select “Edit my box”.

Simply choose your preferred dishes by decreasing the number of your previous dishes and adding the new dishes by increasing their quantity. Once saved, your updated choices will arrive on the next delivery date for your region.

Please note that all modifications must be made by 9 PM ET on Sunday to ensure they will be reflected for delivery that week.

You can log into your account by clicking on the person icon in the top right of our website menu, or by visiting https://www.spatulafoods.com/tools/bundle-subscriptions. Once there, please provide the email address you had used when ordering your SPATULA box. You will be emailed a secure link that once clicked will bring you directly to your account. From there you can update your dishes, update payment or delivery information, and of course, skip, pause, or cancel your subscription.

Yes! You can order our Discovery Box (https://www.spatulafoods.com/products/discovery-box), a one-time purchase without starting a subscription


No, at this time only our top 9 dishes are available in the Discovery Box. If you’d like to try a dish from our full menu, you can Build a Box and pause, skip, or cancel your subscription at any time.

You will be billed the Monday before your next delivery date based on your preferred frequency (for example, if you choose to receive your SPATULA box every 3 weeks, you would only be billed on the Monday prior to your delivery 3 weeks after your last SPATULA delivery) Delivery date differs by region.

Yes, please check out your recipe’s product page for full nutritional information.

To skip your next order, visit https://www.spatulafoods.com/tools/bundle-subscriptions and click “Skip Next” above your next billing date. This will push your next order to the following delivery date as per your preferred frequency.

No, we never add any preservatives to any of our products. We use blast-chilling technology to rapidly decrease the temperature of the food. This halts any biological activity in the foods, preserving it in its original state.

All SPATULA meals should be stored in the freezer. They should be consumed within one month of purchase to maximize freshness and quality. Once cooked, leftovers can be stored in the fridge but should be consumed within 48 hours.

Nope! Keep meals in the freezer until you are ready to cook. We have cooking instructions on our packaging as well as on each product page on our website.

We currently don’t have specific recipes for dietary requirements and allergies, but don't worry, we are continuing to add to our assortment! We always list ingredients and nutritional information on our product pages so you can choose dishes that work best for your dietary needs. At the moment unfortunately, we cannot guarantee our ingredients are free from cross-contamination.

Yes, please check out your recipe’s product page for full nutritional information.

We ask that you immediately put your order in the freezer upon delivery.

1. Set-up your delivery schedule. Choose from every 1, 2, or 3 weeks.

2. Select the number of dishes you want to add to your box.

3. Pick the Chef-made dishes you want to try by adding them to your box.

You can change the frequency of your subscription by emailing hello@spatulafoods.com. We will get back to you as quickly as possible with a confirmation of your updated subscription frequency.

You can pause your subscription by visiting [https://spatula-foods.myshopify.com/tools/bundle-subscriptions] and clicking “Pause Subscription” beneath your payment information.

You can cancel your subscription by visiting [https://spatula-foods.myshopify.com/tools/bundle-subscriptions] and clicking “Cancel Subscription” beneath your payment information.

When you visit [https://spatula-foods.myshopify.com/tools/bundle-subscriptions], you have the option to skip your next delivery or bring it up to the upcoming delivery date for your region. 

To make additional changes to your delivery date, please email hello@spatulafoods.com.

We love to celebrate the diversity and creativity of the local foodie scene! We partner with culinary superstars and Michelin-trained chefs to bring you a dining experience in the comfort of your own home. We also have a few recipes created by our incredible culinary team!

All GTA orders receive free delivery. Orders to Ottawa, Kingston, Muskoka, and Southwestern Ontario have a $9.95 shipping fee.

For the Greater Toronto Area and Southwestern Ontario, we deliver every week on Tuesday. For Ottawa, Kingston and Muskoka, we deliver every week on Friday. However, we aim to add more delivery dates to the calendar in the coming months.

Please check https://www.spatulafoods.com/pages/delivery-zone for full details regarding the delivery date for your specific area.

We use insulated boxes and dry ice to keep your food frozen. Dry ice is extremely cold, so please make sure you are handling it with care and ensure you are not directly touching the ice. We ask that you immediately put your order in the freezer upon delivery.

Orders received by 9 PM Sunday will be shipped and delivered on the date associated with your region of the following week. Delivery times are between 10 AM - 8 PM. You will receive a text message the night before your delivery with a reminder, and a second text message on your delivery date with tracking details so you can keep track of when your order will arrive.

Orders received by 9 PM Sunday will be shipped and delivered on the date associated with your region of the following week. Any orders placed after 9 PM Sunday will be shipped and delivered in the next week’s cycle.

We use insulated boxes and dry ice to keep your food frozen. Dry ice is extremely cold, so please make sure you are handling it with care and ensure you are not directly touching it. We ask that you immediately put your order in the freezer upon delivery.

Yes! Cooking instructions are on the packaging, but you can also check out your recipe’s product page on our website for detailed instructions on how to cook your meal.

We currently deliver to the Greater Toronto Area, Southwestern Ontario, Muskoka, Ottawa, and Kingston. Postal codes in our delivery regions are listed below; if you don’t see yours, join our mailing list to stay tuned as we may soon come to your city!

Tuesday Delivery:

Ajax & Pickering: L0H, L1S, L1T, L1V, L1W, L1X, L1Y, L1Z

Amherstburg: N9V

Barrie: L9X, L4M, L4N, L9J, L9S

Bolton, Caledon, and Orangeville: L7C, L7E, L7K, L0N, L9V, L9W

Bradford & Holland Landing: L3Z, L9N, L9R

Brampton: L6P, L6R, L6S, L6T, L6V, L6W, L6X, L6Y, L6Z, L7A

Brantford: N3L, N3P, N3R, N3S, N3T, N3V

Burlington: L7L, L7M, L7N, L7P, L7R, L7S, L7T

Caledonia & Port Dover: N0A, N1A, N3W, N3Y, N4B

Cambridge: N1P, N1R, N1S, N1T, N3C, N3E, N3H

Chatham: N0P, N7L, N7M

Cobourg: K0L, K9A

Courtice: L0A, L0B, L1A, L1B, L1C, L1E

Essex & Lakeshore: N0R, N8M

Etobicoke: M8V, M8W, M8X, M8Y, M8Z, M9A, M9B, M9C, M9P, M9R, M9V, M9W

Grand Bend: N7G, N0M

Grimsby: L3M

Guelph: N1C, N1E, N1G, N1H, N1K, N1L, N1M

Hamilton: L8B, L8E, L8G, L8H, L8J, L8K, L8L, L8M, L8N, L8P, L8R, L8S, L8T, L8V, L8W, L9A, L9B, L9C, L9G, L9H, L9K

Kingsville: N9Y

Kitchener: N2A, N2B, N2C, N2E, N2G, N2H, N2K, N2M, N2N, N2P, N2R

La Salle: N9H, N9J

Leamington: N8A, N8H

London: N5V, N5W, N5X, N5Y, N5Z, N6A, N6B, N6C, N6E, N6G, N6H, N6J, N6K, N6L, N6M, N6N, N6P

Markham: L3P, L3R, L3S, L6B, L6C, L6E, L6G

Milton: L0P, L7G, L7J, L9E, L9T

Mississauga: L4T, L4V, L4W, L4X, L4Y, L4Z, L5A, L5B, L5C, L5E, L5G, L5H, L5J, L5K, L5L, L5M, L5N, L5P, L5R, L5S, L5T, L5V, L5W

Newmarket: L0G, L3X, L3Y, L4A, L4G, L7B

Niagara Falls: L2A, L2E, L2G, L2H, L2J

North York: M2H, M2J, M2K, M2L, M2M, M2N, M2P, M2R, M3A, M3B, M3C, M3H, M3J, M3K, M3L, M3M, M3N, M4A, M4N, M5M, M6A, M6L, M6M, M9L, M9M, M9N

Oakville: L6H, L6J, L6K, L6L, L6M

Petrolia: N0N

Richmond Hill: L0J, L3T, L4B, L4C, L4E, L4H, L4J, L4K, L4L, L4S, L6A

Saint George: N0E

Sarnia: N7S, N7T, N7W, N7X

Scarborough: M1B, M1C, M1E, M1G, M1H, M1J, M1K, M1L, M1M, M1N, M1P, M1R, M1S, M1T, M1V, M1W, M1X, M4B, M4G, M4H

Simcoe: L0E, L0K, L0L, L3V, L4P

St Thomas: N5H, N5L, N5P, N5R, N7V, N0L

St. Catharines: L2M, L2N, L2P, L2R, L2S, L2T, L2V, L2W

Stratford: N4X, N4Z, N5A, N5B, N0K

Toronto: M4C, M4E, M4J, M4K, M4L, M4M, M4P, M4R, M4S, M4T, M4V, M4W, M4X, M4Y, M5A, M5B, M5C, M5E, M5G, M5H, M5J, M5K, M5L, M5N, M5P, M5R, M5S, M5T, M5V, M5W, M5X, M6B, M6C, M6E, M6G, M6H, M6J, M6K, M6N, M6P, M6R, M6S, M7A, M7Y

Uxbridge & Sunderland: L0C, L9L, L9P

Waterdown: L0R

Waterloo: N2J, N2L, N2T, N2V

Welland: L0S, L3B, L3C, L3K

Wellington: N0B, N3A, N3B

Whitby & Oshawa: L1G, L1H, L1J, L1K, L1L, L1M, L1N, L1P, L1R

Windsor: N8N, N8P, N8R, N8S, N8T, N8V, N8W, N8X, N8Y, N9A, N9B, N9C, N9E, N9G, N9K

Woodbridge: L3L

Woodstock: N0J, N4G, N4S, N4T, N4V, N5C

Friday Delivery:

Almonte: K0A, K4M, K4P, K4R, K7S

Amherstview: K7N

Brockville: K0E, K6T, K6V

CFB Kingston: K7L

Cheeseborough: K7G

Collingwood & Wasaga Beach: L0M, L4R, L9M, L9Y, L9Z

Cornwall: K0C, K6H, K6J, K6K

Gloucester: K1B, K1C, K1G, K1J, K1T, K1W, K1X

Hawkesbury: K0B, K6A

Kanata: K2K, K2L, K2M, K2T, K2V, K2W

Kawartha Lakes: K0M

Kemptville: K0G, K7H

Kingston: K0H, K7K, K7M, K7P, K7R

Lindsay: K9V

Muskoka: P0B, P0C, P1L, P1P

Nepean: K2C, K2E, K2G, K2H, K2J, K2R

Orleans: K1E, K4A, K4B, K4C

Ottawa Central: K1A, K1N, K1P, K1R, K1S, K2P

Ottawa East: K1K, K1L, K1M

Ottawa South: K1H, K1V

Ottawa West: K1Y, K1Z, K2A, K2B

Peterborough: K9H, K9J, K9K, K9L

Prince Edward County: K0K, K8N, K8P, K8R, K8V

Renfrew: K7V

Smiths Falls: K7A, K7C

Stittsville: K2S

If you aren’t home at the time of your delivery the driver will leave the package at your door. Because we ship all orders in insulated boxes with dry ice, once dropped off, your delivery will stay frozen for up to 4 additional hours.

You will receive a text message the night before your delivery with a reminder, and a second text message on your delivery date with tracking details so you can keep track of when your order will be delivered.

Please double check your delivery date. Our deliveries can take place between 10am-8pm EST. It may be that the delivery driver hasn't reached you. 

You will receive a text message the night before your delivery with a reminder, and a second text message on your delivery date with tracking details so you can keep track of when your order will be delivered. If your delivery window has passed and your order still hasn't arrived, please get in touch with our team and we will look into this right away!

You can include your buzzer code in your special delivery instructions so that the driver can leave your order in your lobby or at your door.

We currently accept all major credit cards: VISA, MasterCard, American Express.

Please contact us at hello@spatulafoods.comimmediately if you are not completely satisfied with any of your meals, service or delivery.

We work with both local and national distributors to bring you high quality and fresh ingredients.

Our shipping boxes are recyclable so we recommend putting all cardboard and paper items out with your household recycling. Just remember to remove any stickers!

Can't find an answer?

Reach out to our team and we will be more than happy to provide you the answers you need.

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